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Lazada / Shopee / TikTok Exchange Form

Need a different size, colour or item for your Lazada, Shopee or TikTok order?
Exchanges aren't natively supported on these platforms, but we'll do our best to help.
Fill in the form below and our Customer Service team will arrange an exchange for collection at your preferred G2000 store.

1. Your Order

You can find your order number in the Lazada, Shopee or TikTok app under "My Orders".

2. Items to Exchange

Exchange items should be within the same price range as your original purchase.
As stock cannot be guaranteed, you will also be asked for a backup choice for each item.
If both choices are unavailable, we will suggest an alternative or offer a refund.

3. Collection Outlet

Choose the G2000 store where you would like to collect your exchange item.

4. Your Contact Details

We will use these details to update you on your exchange.

5. Shipping Address

Most exchanges are collected in-store. We only use this address as a fallback if your exchange needs to be mailed to you instead.

6. Anything Else We Should Know?

Please note: Kindly wait for confirmation from our Customer Service team that the replacement item is ready for collection before proceeding to the selected retail store.